Terms & Conditions

Allergen Disclaimer

Pinot & Picasso uses local catering companies and therefore, inclusions in our Grazing Boxes vary across our studios. Our Grazing Boxes include food that contains or may contain: peanuts, tree nuts, milk, eggs, sesame seeds, fish, shellfish, soy, lupin, wheat.

If you have any dietary requirements or allergies, please let us know at checkout or contact your studio directly.

Terms & Conditions

This Website is operated by Veuve Ventures NZ Limited (“Pinot & Picasso”). Throughout the site, the terms “we”, “us” and “our” refer to Pinot & Picasso. Pinot & Picasso offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current Website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Purchases through this Website

Pinot & Picasso offers and sells through this Website: www.pinotandpicasso.nz. All currency and purchase transactions will be performed in New Zealand Dollars. Pinot & Picasso reserves the right to change pricing at any time. All prices quoted on this website include a 15% Goods and Services Tax (GST), unless specified otherwise.

We accept the following payment methods:

• Credit Card (Visa, Mastercard, American Express)
• PayPal

Refund & Reschedule Policy

Bookings can be cancelled or rescheduled for $25 non-negotiable fee* per transaction up to 48-hours before a scheduled session time. If cancelling or rescheduling within that 48-hour window, a $25 non-negotiable fee* per ticket will be applied. Grazing boards cannot be rescheduled or cancelled within the 48-hour window. If cancelling or rescheduling a session within this 48-hour window, the cost of the grazing board will be forfeited. For bookings of 6+ tickets, there will be a $25 non-negotiable fee per ticket to cancel or reschedule at any time. When rescheduling, the customer will need to choose the next most convenient session date that is available or Pinot & Picasso can provide a credit towards a future booking (minus the rebooking fee).

Important: we are very strict on ‘no shows’. If a customer does not show up for the class, we’ll still charge the full amount. We are unable to refund, reschedule or provide credit for a missed session.

*Unless the Pinot Guarantee is purchased at time of booking.
*Pinot Guarantee cannot be used to reschedule/cancel after the session has already commenced.

CANCELLATIONS DUE TO COVID LOCKDOWN – If your session is cancelled due to a Government mandated closure of our studio, your tickets grazing board will be rescheduled or provided to you as a credit at no extra charge. In the event this is not suitable, a flat $15 refund fee per transaction will be applied to cover transaction, web and administration costs.

Private Functions

Private Function deposits are non-refundable. If the full amount has been paid & there is more than 2 weeks before the session date, we can reschedule your private function to another date that is suitable for yourself & also the Pinot & Picasso studio. We are unable to refund or reschedule private functions within the 2 weeks before your session date. The full amount will be forfeited. We hope this never has to happen. Pinot Guarantee does not apply to Private Functions. If you have accidentally purchased it with your Private Function, we are more than happy to refund the Pinot Guarantee fee at your request.

Art Box

To process a return, contact must first be made to the Head Office regarding the return. A refund or exchange must first be approved and will not be processed until the goods are received and inspected. Proof of faulty items must be received before a refund or exchange can be processed. Eligible returns must be in new, undamaged condition unless faulty. Pinot & Picasso will not reimburse postage costs. Gift Cards cannot be used to purchase an Art Box.

In Studio Purchases

Pinot & Picasso offers and sells products in the studio. All currency and purchase transactions will be performed in New Zealand Dollars. Pinot & Picasso reserves the right to change pricing at any time. All prices quoted in the studio include a 10% Goods and Services Tax (GST), unless specified otherwise.
We accept the following payment methods:

Credit Card (Visa, Mastercard, American Express)
PayPal
Afterpay

By making a purchase through our studios, you agree to receive email and SMS notices. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of the newsletter email, or by emailing us at hello@pinotandpicasso.nz.

Refunds on In Studio Purchases

Please be careful when making a purchase in the studio as refunds can not be given on site and can only be processed through our head office. Our head office operating hours are Monday-Friday 9:00am – 5:00pm. If you require a refund please email hello@pinotandpicasso.nz.

Transfer of tickets between Franchisee entities 

Pinot & Picasso is a franchisee business. Tickets cannot be transferred between Pinot & Picasso entities including the Art Box. Gift Cards purchased prior to 29th May 2020 or ‘Studio Exclusive’ gift cards are purchased for the selected studio and cannot be transferred to another Pinot & Picasso entity. 

Pinot Guarantee

Pinot Guarantee costs $4.95 per ticket. The Pinot Guarantee:

• Provides customers with the option to reschedule or cancel tickets at any time prior to the session commencing.
• Allows 1 free change before normal rebooking fees are incurred.
• Waives all $25 fees for rescheduling and cancelling tickets.
• Must be purchased at the time of booking.

Exclusions:

• Doesn’t allow for grazing boards to be rescheduled or cancelled within 48-hours of the session commencing. The cost of the grazing boards will then be forfeited.
• Doesn’t apply to private functions.
• Doesn’t allow for reschedules after the session has already commenced.
• Doesn’t apply to Gift Cards (purchases of Pinot Guarantee on a Gift Card can be reimbursed)
• For cancellations with the Pinot Guarantee, the full amount of tickets minus the Pinot Guarantee cost will be refunded.

Cancellation of session by Pinot & Picasso

In the event a public session is cancelled by Pinot & Picasso, the ticket purchaser will be notified via email or text message no later than 24 hours prior to their session scheduled start time. Ticket purchasers will be offered a reschedule to another upcoming session or credited the value of their purchase for future use.

Gift cards

Gift Cards are non-refundable and can only be used prior to their expiry date. Expiry is 3 years from issue date.

Gift cards are delivered via email and contain instructions on how to redeem online through our checkout. Our gift cards are not a physical product.

‘Exclusive’ gift cards can only be used at the studio they were purchased for. ‘Exclusive’ gift cards cannot be transferred to another studio. Gift Cards purchased prior to 29th May 2020 are classed as ‘Exclusive’ gift cards.

‘Flexi’ gift cards can be redeemed at any studio. Please choose the studio carefully as ‘Flexi’ gift cards cannot be reissued once they have been redeemed. In the event a session is cancelled or rescheduled, the funds can only be reissued as an ‘Exclusive’ gift card (subject to cancellation/rebooking fees).

Gift cards cannot be used to purchase an Art Box.

Pinot Guarantee does not apply to gift cards.

Gift cards are not redeemable for cash. You cannot obtain any cash advance with your Gift Card or receive any portion of the remaining Gift Card Value in cash. Gift Cards cannot be purchased using a promotional discount or coupon codes.

Booking confirmation

Upon purchase, your booking will be submitted to Pinot & Picasso for processing. You will receive a confirmation email describing the date, time, ticket quantity, and cost of your booking. This email confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions, the Privacy Policy, and the data recorded by Pinot & Picasso on its server shall be treated as legal evidence of the transaction between Pinot & Picasso and the Purchaser.

Competitions and Promotional Offers

Pinot & Picasso may use the Website to run competitions and other promotional offers. You acknowledge that by participating in such competitions and promotional offers, you have read and agree to be bound by any additional terms and conditions applicable to those competitions and promotional offers and you have consented to use of your personal information in accordance with those terms and conditions and the Pinot & Picasso Privacy Policy may be amended from time to time.

“GROUPBOOKINGS” promotion T&Cs:

• Discount will only be provided when “GROUPBOOKINGS” discount code is used while making the booking.
• Customers will get 10% discount on public session tickets price on using the code.
• Discount will be provided only when there are 8+ public session tickets purchased in one transaction.
• Discount code can be used in conjunction with Pinot & Picasso gift cards.
• Discount code can not be used with other discount/promotion codes.
• Discount will not be provided on anything not mentioned.
• Discount code can be used multiple times throughout the promotion period.
• Discount may be forfeited in case of cancellation/refund of ticket(s) in the discounted order.

“SUMMER-SESSION20” promotion T&Cs:

• Applies for 2 or more Public Session tickets only.
• Valid at selected studios only.
• Valid for selected sessions only.
• Promotion is valid till 31st Jan 2023.

Valentines Day Campaign “Twin Flames” promotion T&Cs:

• These are terms and conditions of entry (Terms and Conditions), which include information on how to enter and the prize details, apply to participation in the “Twin Flames” Promotion. Participation in the Promotion is deemed acceptance of these Terms and Conditions.

• Entry is open to New Zealand residents aged 18 years. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin (Eligible Entrants).

• The Promotion commences at 7:00pm NZST on Wednesday, 1st February 2023 and final entries close at 11:59pm NZST on Thursday, 2nd March 2023 (Promotional Period). The judging for the competition will take place at the office of Pinot & Picasso (Australia) Pty Ltd, 7/29 Abel Street, Penrith commencing at 10:00am 3rd March 2023 AEDT.

• To enter the Promotion and be eligible to win, Eligible Entrants must, during the Promotional Period, sign up through the Facebook form or through the pop-up on the Pinot & Picasso website: https://www.pinotandpicasso.nz/#rnbnights-giveaway

  The Entrant must complete either form, including ticking the checkboxes to submit a successful entry. Entrant’s will need to give their consent to share their details with the Promoter.

• Each Eligible Entrant can submit one entry during the Promotional Period.

• The Promoter accepts no responsibility for any entries not received for any reason during the Promotion Period. Entries will be deemed to be accepted at the time of receipt by the Promoter. No responsibility will be taken for lost, late or misdirected entries or entries not received for any reason. The Promoter is not responsible for technical difficulties with the entry mechanism and does not warrant that the entry mechanism will be available at all times.

• The judging will be conducted by representatives of the Promoter. The Promoter’s decision is final and no correspondence will be entered into.

• The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions will be accepted at the Promoter’s discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

• Incomplete, illegible, incorrect or indecipherable entries, or entries containing offensive or defamatory comments or which bring the Promoter into disrepute, or which breach any law or infringe any third party rights (including intellectual property rights) are invalid, and entrants warrant that their entries into this Promotion will not include such material.

• If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.

• The winning entry will receive a prize of 2 x VIP tickets to Snoop Dogg “I Wanna Thank Me” Concert on the 11th of March 2023 in Auckland. Total prize value is $1049.92 NZD. The winner cannot resell the prizes for commercial value.

• The winner will be notified on 3rd March 2023 via the email address the entry submitted with. The winner will be asked to provide their full name, address and mobile number for their prizes to be delivered. The winner has seven (7) days to claim the Prize, or it will be forfeited.

• Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash or Pinot & Picasso gift vouchers.

• Prize will be emailed by Pinot and Picasso to the entrant’s nominated email address.

• The Promoter takes no responsibility for any prize being damaged in transit, or for any delay in delivery of any prize or for the Prize becoming lost or stolen after it or they have been delivered to the winner.

• If for any reason the winner does not claim the Prize by the time stipulated by the Promoter, then the Prize will be forfeited, and awarded to the next best winning entry.

• If any prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal or greater value and/or specification.

• Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter. Eligible Entrants agree and acknowledge that all entries and any intellectual property rights subsisting in their entries becomes and remains the property of the Promoter and agree and acknowledge that the Promoter may use the material submitted for any promotional purposes in any media indefinitely.

• If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) to modify, suspend, terminate or cancel the promotion, as appropriate.

• Any cost associated with or arising in connection with participating in the Promotion, and with accessing Facebook, is the entrant’s responsibility and is dependent on the Internet service provider used.

• Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees).

• Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) the Promotion; (b) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (c) any theft, unauthorised access or third party interference; (d) any entry or prize entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (e) any variation in prize value to that stated in these Terms and Conditions; (f) any tax liability incurred by an entrant; or (g) use of/participation in a prize.

• The winner of the competition will be required to arrange their own travel to and from the event. This will not be covered by the promoter.

• As a condition of accepting the Prize, each winner must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.

• The Promoter collects personal information about entrants in order to conduct the promotion and will use this information for an indefinite period of time. By participating in the Promotion, each Eligible Entrant consents to disclosing their personal information to the Promoter and the companies involved using and disclosing their personal information to third parties, including but not limited to agents, contractors, service providers, and prize suppliers. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise requested or advised, use the information for promotional, marketing, publicity, research and profiling purposes. Entrants should direct any request to opt-out, access, update or correct information to the Promoter.

• The Eligible Entrant provides this consent until such a time as they withdraw their consent by giving notice to the Promoter. Eligible Entrants can also gain access to, update or correct any personal information held by contacting the Promoter at the details listed in paragraph 24 of these Terms and Conditions. The Promoter’s privacy policy also contains information about how Eligible Entrants can make a complaint. All personal information will be stored at the office of the Promoter.

• Entry and continued participation in the Promotion is dependent on entrants following and acting in accordance with the Meta Statement of Rights and Responsibilities, which can be viewed at www.facebook.com/terms.php.

• A Facebook account is required to enter the Promotion. The Promotion is in no way sponsored, endorsed or administered by, or associated with, Meta. Entrants understand that they are providing their information to the Promoter and not to Meta. The information an entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this promotion must be directed to the Promoter and not to Meta. Meta will not be liable for, and are released from, any loss or damage or personal injury, which is suffered or sustained by an entrant, as a result of participating in the promotion (including taking/use of a prize except for any liability, which cannot be excluded by law).

• The Promoter Veuve Venture NZ Limited trading as Pinot & Picasso (New Zealand) Ltd (GST 13 469 909 4) of Unit 3/210 Neilson Street, Onehunga 1643, Auckland New Zealand

Minors 

This Website is not intended for individuals under the age of 18. All participants in Pinot & Picasso public events must be 18 and over. 

School Holiday, Family Friendly events and private functions are suitable for participants under the age of 18. Any all-age events will be advertised accordingly. Staff running children’s events are required to hold a valid Working With Childrens Check or state equivalent.

Copyright

All artwork, paintings, photos, graphics, text, audio clips, button icons, slogans, trade names and other intellectual property contained on our website, belongs exclusively to Pinot & Picasso. You may not use, reproduce, modify, copy, transmit, display, publish, sell, license, distribute or commercially exploit any of the content or otherwise dispose of any of the content in a way not permitted by us, without our express written consent.

Conditions of entry to studio

COVID-19

During the COVID-19 pandemic, Pinot & Picasso are taking all necessary precautions outlined by the state government. Pinot & Picasso reserve the right to refuse entry or ask guests to leave the premises if they do not reasonably follow the below. We ask that guests assist in this by:

• Practice social distancing of 1.5m between others
• Washing and sanitising hands
• Staying home if unwell or showing signs of the virus
• Staying home if tested positive or are awaiting test results

Respect other guests and staff

Follow guidance of staff and refrain from speaking over painting instructions, hindering the experience for other guests. Customers must respect the staff and may be refused entry or asked to leave the premises if they do not follow such terms.

Personal belongings

Pinot & Picasso does not accept responsibility for any losses or damage incurred to personal belongings or clothing. Guests should dress appropriately to the activity.

Respect property of Pinot & Picasso

Guests should not cause damage to any property owned by Pinot & Picasso.

Alcohol

All of our New Zealand studios are on-licensed venues (Sale and Supply of Alcohol Act 2012). Pinot & Picasso take precautions to operate responsibly in our studios. It is also illegal for anyone to purchase alcohol or be supplied who is under 18 and to make a false declaration of their age in order to consume liquor. All our studios are BYO.

Smoking

Pinot & Picasso premises are strictly smoke-free and smoking is not permitted under any circumstances.

Safety & Security

For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.

Photography

Pinot & Picasso may take promotional photos or videos during a public or private event. Customers have the right to decline to have their images captured and should make this known to the staff members. Customers should also avoid taking photographs and videos of other guests, unless permission is given. No images are to be captured of minors, unless permission is granted by the parent or guardian.

Topless Waiters

Topless Waitresses’ models are not escorts and if you, the guests are found to be soliciting services then the models and guest/s  are entitled to leave the studio immediately and no refund will be provided.

Any aggressive, rowdy or intoxicated guests will be removed from the studio immediately.

Guests are advised that models are not to be touched inappropriately or photographed without prior consent.  If you, the guests are found to be doing so then the model/models are entitled to leave the job immediately and no refund will be provided.

Pinot & Picasso stipulates under no circumstances any of the performers are to perform in full body nudity. This can result in indecent exposure and will be a breach on the guest/s which can lead to a penalty/fine.

If any of these conditions are breached you will be removed from the premises and a ban will be put in place for any future Pinot & Picasso events.

House Rules

1. Pinot & Picasso does not accept responsibility for any losses or damage incurred to personal belongings or clothing.
2. We encourage responsible consumption of alcohol. We will ask any patron to leave when we consider they have reached a limit of intoxication.
3. A ZERO tolerance is taken to any act of violence, unruly or indecent behaviour both towards other
   guests and staff members, offenders will be asked to leave the premises immediately and may be charged as per the law.
4. Offensive, abusive language and misbehaviour will not be tolerated and offenders will be asked to leave.
5. Follow guidance of staff and refrain from speaking over painting instructions, hindering the experience for other guests. Customers must respect the staff and may be refused entry or asked to leave the premises if they do not follow such terms.
6. Pinot & Picasso take precautions to operate responsibly in our studios. It is illegal for a person to supply liquor and for a minor to drink liquor in a BYO venue. Pinot & Picasso prohibit underage drinking.
7.  Pinot & Picasso premises are strictly smoke-free and smoking is not permitted under any circumstances. We ask any guests who are smoking to remove their apron for hygiene purposes.
8. For the safety and security of guests and staff, please note recorded video surveillance and silent alarms may be in use.
9. Guests should not cause damage to any property owned by Pinot & Picasso.
10. Pinot & Picasso may take promotional photos or videos during a public or private event. Customers have the right to decline to have their images captured and should make this known to the staff members. Customers should also avoid taking photographs and videos of other guests, unless permission is given.

Our Rights – Pinot & Picasso reserve the right to:

• Refuse guests’ entry to the premises.
• Request guests leave the premises without a refund, should they breach any of these conditions of entry.

Disclaimer and limitation of liability

The purchaser agrees that the provision of any service, including but not limited to public painting sessions, purchased from our website is at the Purchaser’s sole risk. To the full extent permissible by applicable law, Pinot & Picasso will not be liable for any damages of any kind arising from the use of this site, or from any services provided from this website or establishment, including but not limited to direct, indirect, incidental, punitive, and consequential damages. No oral advice or written information given by Pinot & Picasso nor its affiliates, nor any of their officers’ directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall the purchaser rely on any such information or advice.

Privacy Policy

Please view Pinot & Picasso’s privacy policy here: https://www.pinotandpicasso.nz/privacy-policy/

Contact us

Head Office operates Monday – Friday from 9am – 5pm.
Email: hello@pinotandpicasso.nz
Address: 7/29 Abel St, Jamisontown NSW 2750, Australia

Veuve Ventures NZ Limited TA Pinot & Picasso
NZBN 9429049028034